Refund policy

Returns and Refund Policy

We offer returns for change of mind within 30 days of delivery.

To be eligible, the item must be unused, in its original condition and packaging, with proof of purchase. For hygiene and safety reasons, products that have been used on fish or food cannot be returned for change of mind.

To request a return, email evolvetackle@gmail.com before sending the product. If approved, we will provide return instructions and the return address privately. Items returned without prior approval may not be accepted.

Customers are responsible for return postage costs for change-of-mind returns. Original shipping charges are not refundable.

Faulty, Damaged or Incorrect Products

Please inspect your order when it arrives and contact us promptly if it is faulty, damaged or incorrect. Include your order number and photographs where possible so we can assess the issue.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Where a product is confirmed to be faulty, damaged or incorrect, we will reimburse reasonable return-postage costs where required under Australian Consumer Law.

Sale Items

Sale items may be returned if they are faulty or otherwise fail to meet a consumer guarantee. We do not offer change-of-mind returns on sale items.

Exchanges

To request an exchange, email evolvetackle@gmail.com. Exchanges are subject to product availability. Customers are responsible for return postage and delivery costs for change-of-mind exchanges.

Refunds

Once we receive and inspect your return, we will advise whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or card provider.

This policy does not exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.